Well, they say anything bad that will happen, happens on deployment. That's the truth. While here in NH, my computer's hard drive crashed! I took it to Geek Squad, who said I lost everything and wanted to charge me a butt ton. I said no thanks, and took it to my friend D. He's a whiz with computers and has fixed them for my fam before.
Turns out, the hard drive really was busted, so I had to buy a new one. Luckily he managed to save all my documents. I called up Norton and they remotely reinstalled the antivirus stuff we had. Super easy. So I thought I'd call up Microsoft and see if they could do the same with Office. After all, we'd paid for it and it would be nice to be able to use it.
The website was so confusing. There weren't any answers that were applicable, so I clicked on the link to contact them to ask them a question. One simple question. Over email. Do you know what the website told me?
"That'll be $49.00, please."
Are they out of their freaking minds??? They wanted to charge nearly $50 just so I could ask one question over email (same charge is for calling, too)! Ridiculous!!! So obviously, I didn't complete the email or make the call. I'll just have to suck it up until I get back to HI to reinstall the applications.
Wow. What the hell happened to Microsoft?? They used to have customer service, albeit not very good, but at least it was there. For free. Unbelievable.....
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