It takes a lot to get me angry.... hahaha, who am I kidding, it really doesn't take much. But it does take a lot for me to yell at a complete stranger. So when AT&T decided to play hardball with me over the phone this morning, I was fully prepared to morph into Angry Bitch mode.
Where's my mask and cape?
After about an hour of yelling and arguing and general unpleasantness, I finally spoke to Ann, who is the only one that didn't sound like she lived in Pakistan, and the only one who spoke like a human being, instead of spitting out prefabricated responses like some robot. She listened to my argument as a whole, not just my current situation, and realized that I was wrongfully charged $149. I really hope someone does something nice for her!
It's sad to think that "customer service" is neither for the customer, nor actual service. It's really just a living machine, regurgitating policies in an attempt to assuage the people they are robbing. But fortunately I have someone in my corner to fight for me....
ANGRY BITCH MODE TO THE RESCUE!!!! FIGHT FOR JUSTICE!!!!
(I think I've been watching too much Power Rangers Samurai...)
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1 comment:
I had a similar experience recently (with AT&T in fact) and when I finally got someone who listened and was helpful and reversed my $75 worth of bogus charges, I asked to speak to her supervisor and gave them her name and told them what a wonderful job she did and requested that some sort of note be put in her file.
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