Recently, I've received some great and not-so-great impressions from a few companies, and I'd like to share my experiences with you all.
Melissa & Doug- I found a small defect with one of their toys and shot them a quick email. A person called me! They took the product information and told me they would be sending a replacement. Just amazing that they take a lot of pride in the quality of their products and are willing to do what needs to be done to uphold that standard.
AT&T- Yep, I'm still at odds with them. After my experience with Ann in November, the $150 charge has still not been taken off my account. Either she thinks I will pay it without thinking, or she just didn't follow through. I'm guessing it's a combination of both. And even after she assured that may payment put my account in good standing, it's still showing a $258 outstanding balance. Plus, they sent a $16 bill, saying that my previous account still had a small balance... if I'm the same person, and the residence is at the same address, and I'm with the same company, why did I have two accounts? The way their whole company is run is so inefficient and backwards... can't wait to cancel next month.
North Face- "Not Me", that pesky little elf who has been creating mischief around our house, put my fleece jacket in the dryer (honestly, it probably was me, but I really don't remember doing it). It damaged it slightly, so I wrote to the company asking for any advice. A person (I see a trend here...) emailed me back, affirming that the damage was probably permanent, but did offer some suggestions about future care of the jacket.
Groton Medical Clinic- It's January... I've been talking to LB's PCM about an OT referral for months now. By the time we get a referral, we will be moving! VERY unimpressed with the communication (really, lack of communication) and willingness to do the work.
2 comments:
I completely understand about AT&T. We had them about 3 years ago and they sucked back then for us too. Similar kind of incident with us too. Some how they had two accounts for us and since we didn't know we had a HUGE outstanding bill of about $400.00. We settled it because they just wouldn't take it off and we didn't want to take the hit on our credit and then we canceled. Now we have T-Mobile and they are great! I had a bad experience with McDonald's yesterday and called them to rant and they didn't even care :( I actually found a person's "weave/braid" between my hotcakes for breakfast. It was such an "unbeweavable" experience lol!
A WEAVE?????
Omg, I think I would have thrown up, that is pretty disgusting.
Btw, your humor is awesome... "unbeweavable"... love it! :)
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