Hubby insures his bike through a major insurance company. You'd think that they'd have their heads on straight, since they're obviously successful and all. But no.
Last week, we received our Hawaii motorcycle ID cards, along with a copy of our new policy. We also received two more ID cards labeled "South Carolina Proof of Financial Responsibility." Huh?? We haven't lived in SC since 2006.
I called the company this morning. They tried to put me through a voice-activated menu, where I had to speak which option I wanted. None of them were "Let me speak to a human", so I pressed "0" until I got a person. We'll call her Jane.
Jane was nice. She didn't have a thick accent, so it was easy to understand her. She was quick in verifying my info and very courteous. Obviously, Jane does not deal with our account specifically, so I explained what we had received. She told me that we had not updated the fact that the bike was registered in HI.
Whiskey tango foxtrot?? We've been in HI for a few years now, and I'm positive we had to send them proof of registration to switch the policy from SC to HI. They mail our bill to our HI address, and we have a hawaiian policy. So I asked her, do we have two policies? She said no, but she couldn't give me a straight answer why we ended up with a hawaiian policy and two different state ID cards.
Ah, morons... I don't expect much from the general public any more.
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