After unleashing Angry Pregnant Lady at the hospital, now it's time to turn my attention to Time Warner Oceanic. I've actually been angry with them ever since we moved in two years ago, but the situation is getting worse.
Every morning, without fail, my phone and internet services cut out. For some reason, the television service never has. At first (meaning, up until this summer), it would cut out for a few minutes, then come back on, then cut out again, then come back on, etc. But lately, we've been without those services for HOURS. Every morning.
The phone thing isn't too hard on us. Hubby and I have cell phones, and not too many people call our house line anyway (we hardly ever even give it out). But the internet thing is irritating. I can't check my email or look for houses in CA usually until around noon. By then, people on the east coast are getting ready for the night, and people here have already planned their day. Besides, the hour of Sesame Street has always been my time to catch up on cheesy celebrity gossip and to check out time-wasting websites. *Don't mock- it's this hour of brainlessness that maintains my sanity.
Yesterday, I was so fed-up that I called Oceanic's "customer service" line. I use quotes because I waited for over 30 minutes to speak with someone. When I finally did, I told them they needed to fix this, or we would be cancelling our services today. The lady was very nice and booked an emergency appointment for tomorrow, but these technicians have come to the house before and claimed to fix the problem. Obviously not the case, since I'm still calling them and we're still experiencing outages.
So, Oceanic, you suck. Your services suck and your customer service sucks. I'm not holding my breath with this appointment tomorrow and I'm fully prepared to cancel our account. After all, why should we pay for internet and phone services when they only work half the time??? Maybe they should take 50% off of our bill to compensate us. :) Haha, wishful thinking.
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